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What if my order is damaged during transit?

 [A] : All orders are sent out with suitable packing that will endure reasonable handling during transit. However, if you find your order has been damaged, this is what you should do:-

1) Report the damage at your Pos Office within 48 hours - You will need your delivery note and the damaged package with you at the time of lodging the report. Please obtain a report number from POS Malaysia for your reference.

2) Take a picture of the damaged package and send this picture together with the POS report number to sales@tradrite.com.my  informing us of the damage.

We will then advise what the best way to replace the damaged article.

 

What if my product is defective in any way ?

 [A] : Any defective product will be replaced.  If your product is defective, please send us a photograph and an explanation of this defect to :-  sales@tradrite.com.my